Returning to Self, LLC

Last Updated: September 21, 2026

Introduction and Scope

Returning to Self, LLC ("we," "us," "our," or the "Practice") is an intuitive consulting and mediumship practice operated by Dianne Maxon in Sunnyvale, California. We respect the trust you place in us. Because our work involves conversations of unusual personal depth, we take particular care with the information you share.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights California law gives you over it. It applies to:

• Our website at www.returningtoself.com (the "Site");

• Bookings, intake forms, and payments made through the Site or our scheduling platform;

• Sessions conducted in person, by telephone, or by video;

• Our email newsletters, text messages, and other communications; and

• Any other service that links to this Policy (collectively, the "Services").

This Policy does not apply to third-party websites, platforms, or services we do not control, even when we link to them. Their privacy practices are governed by their own policies.

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Information We Collect Directly. We collect information you provide directly.  This includes names, email address, phone number, mailing address, billing address and payment details.  Direct information may also include responses from intake questionnaires, questions you wish to explore, details of family members you discuss, emails, texts, voicemails, reviews, feedback, etc. These are collected at time of booking, checkout or during sessions.

A note about sensitive content. Sessions frequently touch on grief, relationships, health concerns, work, and money. You are never required to disclose anything, and you may end a session or decline any line of inquiry at any time. Anything you do share becomes part of the information described in this Policy. Please share only what you are comfortable having recorded in our records.

Information Collected Automatically. When you visit the Site, we and our analytics providers may automatically collect information. This includes: IP address and approximate location derived from it; browser type, device type, operating system, and screen resolution; pages viewed, links clicked, time spent, and referring URL; cookie identifiers and similar technologies.

Information From Third Parties. We may receive information about you from third party scheduling, email and social media platforms.  This may include; booking confirmations, appointment history, and any information you enter into booking forms; confirmation of payment, the last four digits of your card, and billing ZIP code (we never receive or store your full card number); from email platforms- subscription status, opens, and clicks; from social media platforms - your public profile information if you contact us or interact with us there.

Information We Do Not Collect

We do not knowingly collect information from anyone under 18. We do not collect government identification numbers, Social Security numbers, or full financial account numbers. We do not perform background checks or purchase consumer data about you from data brokers.

Sensitive personal information. We do not solicit sensitive personal information as the CCPA defines it. If you volunteer such information during a session, we use and disclose it only to perform the services you requested, and never to infer characteristics about you. 

Sources of collection. All of the above comes from you directly, from your device when you use the Site.

We use personal information to: Schedule, confirm, prepare for, and conduct sessions; process payments, issue receipts, and administer refunds;communicate with you about appointments, follow-ups, and materials you requested; send newsletters, offerings, and event announcements — only where you have opted in, and always with an unsubscribe link; maintain records of services provided, including for tax and accounting purposes; operate, secure, and improve the Site; respond to your questions, requests, and privacy rights requests; comply with law, enforce our Terms and Conditions, and establish or defend legal claims.

We do not use session content to train artificial intelligence systems, and we do not use it for any purpose other than serving you and the record-keeping and legal purposes described above.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined by the CCPA. We have not sold or shared personal information in the preceding twelve (12) months. We do not disclose personal information of consumers under 16 years of age.

We disclose personal information to the following categories of recipients, each of which is contractually limited to using it only to provide services to us.  This includes scheduling providers, payment processors, video conference providers, email providers, webhosting, cloud storage and professional advisors. We may also disclose personal information: to comply with a subpoena, court order, or other legal process; where we believe in good faith that disclosure is necessary to prevent imminent physical harm to you or another person; in connection with a sale, merger, or transfer of the Practice, in which case you will be notified before your information becomes subject to a different privacy policy.

Important: Because an intuitive consultant is not a licensed healthcare provider, communications with us are not protected by therapist–patient privilege, physician–patient privilege, or clergy privilege, and are not covered by HIPAA. We keep your information confidential as a matter of professional practice and contract, but we cannot promise the legal protections that attach to licensed professions. See our Terms and Conditions for further detail.

Session Recordings and California's Two-Party Consent Law

California Penal Code § 632 makes it unlawful to record a confidential communication without the consent of all parties. We do not record any session unless you have given express, affirmative consent in advance, either in writing or on the recording itself at the start of the session. You may decline recording without any effect on the session you receive. You may withdraw consent at any time going forward. On request, we will delete an existing recording unless we are required to retain it by law or need it to establish or defend a legal claim. You may not record a session without our express prior consent. Recording us without consent may violate California law and is a breach of our Terms and Conditions.. Where you have consented, recordings are stored in Zoom Cloud provider or other agreed upon video conferencing platform providers and retained for 12 months, after which they are deleted.

Cookies, Analytics, and Tracking Technologies

The Site uses cookies and similar technologies: strictly necessary cookies — required for the Site and booking flow to function; analytics cookies provider of SquareSpace to understand how visitors use the Site in aggregate. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function correctly if you do.

Do Not Track Signals. California Business & Professions Code § 22575(b)(5) requires us to tell you how we respond to "Do Not Track" browser signals. We do not currently respond to Do Not Track signals, because no common industry standard for them has been adopted.

Global Privacy Control. We treat a Global Privacy Control (GPC) signal transmitted by your browser as a valid request to opt out of any sale or sharing of personal information. Because we do not sell or share personal information, this has no practical effect on our processing, but the signal is honored.

Third-Party Tracking Across Sites: California law requires us to disclose whether third parties may collect personally identifiable information about your online activities over time and across different websites when you use our Site. Our analytics and advertising providers, listed above, may do so. We do not control their practices; consult their privacy policies.

Data Retention: We keep personal information only as long as we need it. When a retention period expires, we delete the information or de-identify it so it can no longer reasonably be linked to you.

Minors: The Services are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors. If we learn we have collected information from a person under 18, we will delete it promptly. If you believe a minor has provided us information, contact us at info@returningtoself.com

Removal of content posted by minors: Under California Business & Professions Code § 22581, a California resident under 18 who is a registered user of the Site may request removal of content they posted. Send the request to info@returningtoself.com describing the content and where it appears. Removal may not be complete or comprehensive — for example, where content was copied or reposted by others.

Data Security: We use reasonable security measures appropriate to the size of our Practice and the sensitivity of the information we hold, including: encrypted devices and cloud storage; multi-factor authentication on all accounts; TLS encryption on the Site; access limited to Dianne Maxon and; and regular password rotation]. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of your unencrypted personal information occurs, we will notify you as required by California Civil Code § 1798.82.

Clients Outside California: We serve clients in other states and, on occasion, other countries. Our practices are built around California law. If you are located outside the United States, understand that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those of your jurisdiction. By using the Services, you consent to that transfer.

Changes to This Policy: We may update this Policy from time to time. When we do, we will revise the "Last Updated" date at the top and post the new version at ReturntoSelf.com/privacy. If the changes are material, we will notify you by email at least 14 days before they take effect, and — where the law requires it — obtain your consent. Continued use of the Services after the effective date constitutes acceptance.

Reviewing and Changing Your Information: California Business & Professions Code § 22575(b)(2) requires us to describe how you may review and request changes to personal information we maintain. You may do so at any time by emailing info@returningtoself.com. We will confirm your identity and make the requested change within 30 days, or explain why we cannot.

Accessibility: If you need this Policy in an alternative format, contact us at info@returningtoself.com and we will provide one.

Contact Us:

Dianne Maxon Returning to Self, LLC 438 South Murphy Avenue, Suite 203 Sunnyvale, California 94086 Email: info@returingtoself.com